Sports / Mobile
This policy explains what personal data stake ph collects when you use our platform, how we use it and what choices you have over your records. Access to our platform depends on local law and is available only where your region permits.
When you open an account with us, we collect the details you submit during registration: your name, contact number, email address and the payment method you choose — whether that is GCash, InstaPay or PESONet. We use this information to maintain your account, process transactions and respond to support requests you raise with us. We do not sell your personal data to third parties. Data shared with payment processors like GCash, InstaPay or PESONet is limited to what each processor needs to complete the transaction you initiate. We store records for as long as your account is active and for a defined period afterward as required by applicable rules. You can ask us to review what data we hold at any point by reaching out through the support channels listed on this page. Changes to this policy are published here first; continuing to use your account after a published update means you have read the revised terms. Where local law restricts access to our platform, this policy still applies to data already held.
Transaction identifiers from GCash payments are held only as long as needed to complete your request or resolve a dispute.
InstaPay transfer records are logged against your account wallet for reconciliation and support purposes.
PESONet batch-transfer references are retained in line with our standard data-retention schedule.
This policy covers data collected through your stake ph account, the platform and our direct support channels. It does not extend to third-party services you access through links on our site, including external payment processors beyond the point of handoff.
Data collected when you register, log in or update account details — including your email, contact number and wallet link — falls fully within this policy.
Payment references tied to GCash, InstaPay or PESONet transfers are covered while they are processed through our platform. Once funds leave to an external processor, that processor's own policy applies.
Browsing behaviour on our platform — pages visited, session length, device type — is collected as usage data and is governed by this policy and our cookie notice.
Links to external sites, partner services and any off-platform tool are outside our scope. We have no control over how those services handle your data once you leave our platform.
You have real, actionable choices over the data we hold. Start in your account dashboard after login — your personal details, linked payment methods and contact preferences are all editable there without needing to contact support. If something looks wrong or outdated, you can correct it directly or raise a correction request with our team. You can also ask us what data we hold on your account, and we will respond through the same channel you used to ask. If you want to close your account and have your data reviewed for deletion, contact support directly — the process is outlined in the items below. We aim to acknowledge data requests within a reasonable period; check your registered email for our reply.
Log in and open your account settings to see the personal details and payment methods currently stored against your profile.
Edit your name, contact number or email directly in account settings. For identity-verified fields, raise a correction request through support.
Send your question through live chat or email support. We will respond to the address registered on your account.
Contact support to begin the account closure process. We will confirm what data is retained and for how long under our standard retention schedule.
If your question is specifically about how we handle your data, the quickest route is live chat — available from inside your logged-in account. For written requests or formal data queries, email is the right channel. We respond to the registered address on your account.
Open the chat icon from your account dashboard after login. Use this for quick questions about what data we hold or how to update your details.
Send formal data requests or correction notices to our support email address, which is shown in the Help section of your account.
The Help section inside your account lists current support routes and links directly to the data request form where available.
We apply access controls so that only the parts of our team with a direct operational need can view your personal records. Account passwords are not stored in plain text. Cookie data tied to your browsing session is used to keep you logged in and to remember your language and region settings — you can review cookie preferences through the notice shown on first visit. Retention periods differ by data type: active account data is held while your account is open, and transaction records are kept for a further period after closure as required by applicable rules. To request a change to your data or ask who last accessed your record, contact support.
Your personal data is accessible only to team members with a direct operational need. Access is logged and reviewed internally.
Session and preference cookies are used on our platform. Manage your cookie settings through the notice shown at first visit or in your browser settings.
Active account data is held while your account remains open. Post-closure retention follows applicable rules — the period and reason can be confirmed by contacting support.
When this policy changes, the updated version is published here with a revised effective date. Continuing to use your account after the date counts as acknowledgement.
These are the questions we hear most often about how we handle account data and what options you have. If your question is not answered here, use live chat or the support email listed in your account Help section.
We collect your name, email address, contact number and the payment method you link — such as GCash, InstaPay or PESONet. We also log device and session data when you browse the platform. This is the minimum needed to maintain your account and process requests.
We do not sell your data. We share only what is necessary with payment processors like GCash, InstaPay or PESONet to complete a transaction you initiate. Beyond that, data is shared only where required by applicable rules or to respond to a valid legal request.
Log in and check your account settings first — most personal details and linked payment methods are visible there. For a full summary of what we hold, send a request through live chat or support email. We reply to your registered address.
Yes. Standard fields like your contact number and email can be edited directly in account settings after login. Identity-verified fields may require a correction request through support — submit it via live chat or email and we will confirm the process.
Active account data is held while your account is open. After closure, we retain transaction records and identity data for a further period as required by applicable rules. Contact support if you want to know the specific retention period that applies to your account.
Payment references tied to GCash, InstaPay or PESONet transfers are logged against your account wallet for reconciliation and support purposes. Once a transaction moves to the payment processor's side, that processor's own data policy applies to those records.